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Browse common questions or reach the team directly.
FREQUENTLY ASKED
Where does my data come from?
AI Health Insights reads directly from Apple HealthKit on your device. We never receive raw values — everything stays on your iPhone unless you enable iCloud sync, which uses your private CloudKit container.
Why don't I see any data?
Open iOS Settings → Privacy & Security → Health → AI Health Insights and make sure read access is enabled for the categories you care about (heart, sleep, workouts, etc.). Then pull-to-refresh the Dashboard.
When are AI insights generated?
Insights are produced on-device after enough recent data is available — typically within 24–48 hours of first sync. They refresh in the background and on each app launch.
Is my health data shared with anyone?
No. We don't sell, rent, or share health data. Anonymous crash logs and aggregate event counts may be sent via Firebase if you've allowed analytics in iOS, but they contain no HealthKit values.
How do I cancel my subscription?
Open the iOS Settings app → your name at the top → Subscriptions → AI Health Insights → Cancel Subscription. Apple manages all billing; we never see your payment method.
I bought Premium on another device — what now?
Sign in with the same Apple ID, open the paywall, and tap Restore Purchase. Your subscription will reactivate within a few seconds.
Do I need an Apple Watch?
No, but the app is significantly more accurate with one. Heart rate variability, resting heart rate, sleep stages, and workout heart-rate zones rely on Watch sensors.
How do I delete all my data?
Profile → Data & Privacy → Delete All Data. This removes local storage and queues a CloudKit deletion for any synced copy. Uninstalling the app also removes local data, but does not delete CloudKit copies.
TROUBLESHOOTING
- Check HealthKit permissions in iOS Settings if metrics look empty.
- Enable Background App Refresh so insights update overnight.
- Pull-to-refresh the Dashboard to force a fresh HealthKit pull.
- Force-quit and reopen the app if the UI feels stuck.
- Keep iOS and AI Health Insights updated for the latest accuracy fixes.
STILL STUCK?
Send us a note and we'll get back within 1–2 business days. Please include your iOS version and what you were doing when the issue happened — it speeds things up a lot.
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